Food Service Assistant

• Comply with all company and statutory regulations relating to health & safety, hygiene, fire safety, COSHH, and safe working practices.
• Assist in preparing food service areas and presenting food to agreed standards.
• Prepare hot barista beverages.
• Deliver high standards of hospitality and lunch counter service.
• Provide prompt, friendly, and enthusiastic service to customers.
• Maintain a clean, safe, and welcoming environment.
• Support sales growth opportunities through excellent service and product knowledge.
• Operate tills and handle cash transactions as required.
• Undertake cleaning duties, including equipment, fixtures, crockery, and dining areas.
• Set up and restock service counters, tables, and utensils throughout service periods.
• Participate in training and team meetings, including food hygiene and health & safety.
• Assist with ad-hoc functions, which may occasionally take place outside normal working hours.
• Report customer feedback (complaints and compliments) and take remedial action where possible.
• Provide cover in other areas during staff absence (holidays or sickness).
• Carry out additional reasonable tasks as directed by management.

• Deliver consistent service aligned with company standards and contractual KPIs.
• Maintain compliance with all health & safety, hygiene, fire, and COSHH regulations.
• Report accidents, incidents, or irregularities promptly and take appropriate action.

• Excellent customer service and communication skills.
• Strong adherence to health & safety practices.
• High personal performance, appearance, and hygiene standards.
• Ability to work effectively as part of a team.

Sodexo