Automotive Service Advisor

Elizabeth Michael Associates

  • Patchway, Gloucestershire
  • £30,000-33,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Our client is keen to appoint a skilled Service Advisor to provide outstanding customer care and be the vital link between customers and the workshop!You will thrive in a busy environment and enjoy customer interaction daily.
  • £30,000 - £33,000 per annum + £4000 annual bonus potential
  • Hatchway, Bristol
  • Hours: 45 hours per week, Saturdays on a rota basis
Responsibilities:
  • Inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have.
  • Liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.
  • Give the best advice on products and services to our customers.
Skills & Experience:
  • Experience in a similar role is ESSENTIAL
  • Ideally, you will have excellent organisational and administrative skills along with good attention to detail.
  • A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.
  • Working knowledge of Kerridge would be advantageous, but not essential.
Benefits:
  • Enhanced Holiday Entitlement - 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
  • Business social events

Elizabeth Michael Associates