Service & Warranty Manager
- Worcester Redditch, Worcestershire
- £38,000 per year
- Permanent
- Full-time
Hours of work are; Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pmBenefits include, private medical insurance, employee discounts, staff social events, free parking.The main responsibility of the role is to oversee all aspects of service operations and warranty management. This includes leading technical support efforts, managing product returns and repairs, also ensuring customer satisfaction through timely and effective resolution of issues.The role requires a blend of technical expertise, operational leadership and customer service.Responsibilities and duties are as follows;
- Lead the service and warranty team to ensure efficient handling of returned products and warranty claims.
- Oversee the mechanical and electrical repair of returned products and assemblies.
- Refurbish and fault diagnosing of products.
- Manage booking and tracking of products using SAP and RMA process.
- Liaise with quality and the engineering teams to investigate recurring issues and implement corrective actions.
- Maintain accurate records of service activities and warranty claims.
- Provide technical support to customers via email, phone and on site visits.
- Monitor spare parts inventory and liaise with procurement for replenishment.
- Develop and maintain warranty policies and procedures.
- Preparation of reports and analysis on trends and warranty performance.
- Over 5 years experience in a technical service or warranty management position, preferably within manufacturing.
- Strong understanding of mechanical and electrical systems.
- Proficient in SAP and Microsoft Word.
- Ability to read technical drawings.
- Strong problem solving skills and organisational skills.
- Able to work under pressure and excellent communication skills.