Part Time Ticketing Officer

Hull City Tigers Ltd

  • West Park, Merseyside
  • Permanent
  • Part-time
  • 7 days ago
Superstadium Management Company is excited to announce a new vacancy for a Part Time Ticketing Officer, who will join our fabulous team at the MKM Stadium in Hull. We are looking for a confident, professional candidate who has previous experience in a customer-facing role and is comfortable working with computer and telephone systems.Location: MKM Stadium, West Park, Hull, HU3 6HU
Salary: National Minimum Wage
Hours of work: 20 hours per week (to include Mondays and some matchdays)
Closing Date: Friday 5th September 2025Your key responsibilities
  • Handle incoming football, rugby and other Stadium event and membership ticket sales via telephone and face to face
  • Answer customer service enquiries regarding products or the company via telephone, email or in person
  • Follow and adhere to set sales scripts and guidelines
  • Accurately enter, maintain and update customer information in the main database, with strong attention to detail
  • Assist the Assistant Manager when required, communicating effectively and liaising appropriately
  • Manage any expressions of dissatisfaction or complaints professionally and appropriately by following the company's internal complaints procedure.
  • Complete internal training in line with new campaigns, as and when required.
  • Comply with PCI, GDPR and telemarketing regulations.
  • Work as part of a team and communicate effectively with other departments and external stakeholders.
  • Be multi-skilled to cover periods of absence or telephone lines throughout busy periods.
What are we looking for?
  • Previous experience in administration/sales/customer service role.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Capability to learn about products and services and describe/explain them to supporters.
  • Excellent communication and interpersonal skills.
  • Ability to deal with difficult situations in a calm manner.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
What can we offer you?
  • 25 days (pro rata) annual leave, increasing to a maximum of 30 days with years of service
  • 20% off at Tiger Leisure (following probation)
  • 2 x season cards for you and/or your family to attend Hull City home games (following probation)
  • Free on-site parking
  • Opportunity for career progression and training
To apply for this role, please follow this link:SMC Application FormSMC Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marriage and civil partnership, sexual orientation, pregnancy and maternity, race, religion, belief and gender.The safeguarding and welfare of children and young people is paramount of importance to SMC Ltd and as such this position is subject to the Disclosure and Barring Service (DBS). SMC Ltd is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. SMC Ltd fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club's work.How to applySMC Application Form - Hull City FC Website

Hull City Tigers Ltd