Strategic Account Director

• Develop deep expertise in Plentific’s products, services, and the property sector to deliver strategic, value-driven guidance to clients.
• Establish and maintain trusted, long-term relationships with stakeholders at all levels, including senior executives.
• Continuously monitor customer health, proactively identifying and resolving risks, blockers, or adoption challenges.
• Create and maintain comprehensive account plans, ensuring internal systems are regularly updated to reflect retention and growth strategies.
• Identify, qualify, and secure upsell and cross-sell opportunities to expand customer value and deepen engagement.
• Lead contract renewals and manage commercial negotiations, collaborating with internal teams as required.
• Communicate clearly and effectively, adapting messaging to suit executive, operational, and technical audiences.
• Document and report on value delivered through key performance indicators and impact reports, demonstrating clear return on investment.
• Work closely with product, commercial, and support teams to ensure a seamless and cohesive customer experience.

• Strong relationship management capabilities, with confidence in engaging senior and executive-level stakeholders.
• Excellent problem-solving and critical thinking skills, complemented by a proactive, solutions-oriented approach.
• Proven ability to manage multiple accounts simultaneously, prioritise tasks effectively, and work both independently and as part of a team.
• A data-driven mindset with the ability to articulate and evidence value and outcomes to customers.
• Exceptional planning, communication, and organisational skills.
• A genuine interest in property technology, with the ability to translate complex technical solutions into clear, customer-focused value.

• Demonstrated experience in customer success, account management, or a related client-facing role within the SaaS industry, preferably in the housing sector.
• Demonstrated success in managing and growing strategic enterprise accounts, with a proven ability to drive client retention, upsell/cross-sell initiatives, and renewal processes.
• Proven ability to build and maintain trusted relationships with senior executives and C-suite stakeholders, particularly in complex or regulated industries.
• Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) to manage accounts, track engagement, and document value delivery.
• Comfortable working in a fast-paced, scale-up environment, with the agility to adapt to evolving priorities and client needs.
• Familiarity with data analytics and reporting tools, with the ability to interpret and present business impact through KPIs and ROI metrics.
• Excellent communication, negotiation, and interpersonal skills, with a focus on delivering measurable customer outcomes.

• A competitive compensation package
• 25 days annual holiday
• Flexible working environment including the option to work abroad
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Enhanced parental leave
• Life insurance (4x salary)
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system powered by Udemy
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension scheme
• Work abroad scheme
• Company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.

Plentific