Customer Technical Support Specialist - UK

Danaher

  • Little Chalfont, Buckinghamshire
  • Permanent
  • Full-time
  • 2 hours ago
TBring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Diagnostics, one of 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.Learn about the which makes everything possible.The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.In this role, you will have the opportunity to:
  • Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to diagnose and resolve technical issues by guiding customers through step-by-step solutions
  • Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards.
  • Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
  • High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
  • Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
  • Fluent in English; proficiency in additional languages is a plus.
  • Strong problem-solving skills and attention to detail.
#LI-OnsiteJoin our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit .

Danaher