Service Manager

• Lead and direct the teams in person centered planning and support for the people we support, ensuring that tailored support plans are completed, reviewed, and continuously developed to meet individual needs, wishes and outcomes.
• Ensure teams actively support and promote the health and well-being of people we support and that current issues or changes in health, behavioural, emotional, psychological, or mental health needs are reported to the relevant professionals and support sought if necessary.
• Lead and direct teams to facilitate and empower independence of people we support.
• Take an active role in the development and growth of the Organisation, supporting the business development objectives and Key Performance Indicators (KPIs) in line with the Organisational strategic aims and objectives.
• Maintaining a good local market knowledge of Bristol to ensure that opportunities for the people supported are maximised and that the Organisation is aware of external changes that will affect the service(s) market position.
• Be responsible for quality management and auditing of service delivery, maintaining accurate internal and external quality assurance records and completing any required improvement actions.
• Ensuring effective financial planning and budgetary control for the service, liaising as appropriate with the Operations and Development Manager and the Finance Department.

• Level 3 Social Care qualification. (Minimum essential required).
• An existing Deputy Manager or Service Manager with Supported Living or Residential experience.
• Experience of working at a supervisory level in care/support setting.
• Lots of experience working with people with Learning Disabilities or Autism.
• Good knowledge and practical implementation of CQC regulations.
• Ability to recognize, challenge, and remedy bad practice.
• Strong leadership, interpersonal, and communication skills.
• Ability to set and work to deadlines.
• Excellent level of people management skills.
• Computer skills in Microsoft office particularly word, excel, outlook and the internet.
• Excellent organisation skills.
• Ability to demonstrate clear communication skills both verbal and written.
• Committed to providing person-centred care that gives real equality of opportunity to all those you're working for.

• Wagestream: Access your pay as you earn it, plus coaching, vouchers, discounts, cashback, and more.
• Blue Light Card: We reimburse your membership for discounts in shops and restaurants.
• Simply Health: Fully funded health cash plans with 24-hour GP access, money back on prescriptions, dental, opticians, and more.
• Vivup: Spread the cost of home and electronics items, or a bike to cycle to work, via salary reductions.
• Buy and Sell Annual Leave: Transfer windows open twice a year.
• Pension and Life Assurance: Enrolment in our Scottish Widows pension and Life Assurance schemes.

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