2nd Line Technical Support Engineer

Zitko

Pickford Green, West Midlands
£45,000 per year
Permanent
Full-time

1 month ago
Apply easily

2nd Line Technical Support Engineer needed for a cutting-edge fire tech manufacturer.If you have experience with Customer Experience/Support and a passion for tech, STOP SCROLLING!Our client is a globally recognised manufacturer of Wireless Fire Alarm systems. As a market leader, they are constantly developing and innovating new products to create safer environments! Offering a fantastic package, excellent company ethos and an opportunity to be part of a pro-active team, this opportunity is perfect for technically minded professional looking to develop a career!As a 2nd Line Technical Support Engineer, your main responsibility will be to assist and resolve escalated technical issues.

Troubleshoot and identify hardware, network and software issues.
Be proactive in your support of customers, always going the extra mile and highlighting customer training needs as and when necessary.
Providing customer training as and where needed.
Site visits to provide hands on technical support.
Be heavily involved with the R&D team to develop products from customer feedback.
Update knowledge base articles and create training guides.

To succeed within this position, you must have experience within the Fire Sector. Ideally, you will have experience in a 1st/2nd line support position, dealing with wireless or alarm signalling products. You must be technically strong/focused with exceptional customer experience skills. This position would suit someone looking to take a step up in their career and be heavily involved with product development as well as technical support.This is an office-based position with standard Mon-Fri working hours.Remuneration

Up to £45,000 salary.
Plus Company performance yearly bonus
25 days holiday + Bank holidays + 1 day extra for your Birthday!
Plus Additional benefits.

Apply Now!Job Ref ZCL 40604

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