Customer Care Coordinator

Persimmon

  • Scotland
  • Permanent
  • Full-time
  • 1 month ago
Job Title: Customer Care CoordinatorLocation: Glasgow, G33Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.Why Persimmon Homes?At Persimmon, we don’t just build homes — we build careers. When you join us as a Customer Care Coordinator, you’ll benefit from:
  • Competitive salary
  • Bonus
  • 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
  • Life Cover & Contributory Pension
  • Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
  • Committed to diversity, inclusion, and empowering your development
What is the role?Persimmon Homes West Scotland has a vacancy for a full time Customer Care Coordinator based in our Head Office in Glasgow. This role reports to the Customer Care Manager.Primary Responsibilities
  • Delivering an excellent level of support to our homeowners
  • Proactively communicating with our homeowners throughout their Persimmon journey
  • Responding to incoming communications from homeowners in accordance with company guidelines
  • Making outbound courtesy calls to ensure customers are satisfied
  • Accurately recording telephone calls and emails
  • Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
  • Liaising with other departments when specialist queries or advice is required
  • General administration duties
What experience do I need?
  • Excellent communication skills and a genuine desire to provide excellent customer care
  • Motivated to achieve customer satisfaction targets
  • Attention to detail when capturing and logging customer information
  • The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
  • You must be IT literate, with a good working knowledge of Word, Excel and Outlook
  • Knowledge of COINS is an advantage but not essential as training will be provided

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