Deskside Support Engineer

DXC Technology

  • United Kingdom
  • Permanent
  • Full-time
  • 12 days ago
Job Description:As a Deskside Support engineer, you will be tasked with monitoring and maintaining an organisations computer systems and hardware. You will be responsible for diagnosing any hardware or software faults with the systems and will solve the issues either in person or remotely.This role covers multiple clients and sites, so Driving license and vehicle are a requirement.The areas that will be covered are Enfield / London / Medway.Language Requirements:CEFR Level of English needed for the role is minimum B2.Role Requirements:We are looking for a customer-focused and enthusiastic desk side technician with a genuine interest in solving peoples I.T issues. The applicant should be technically competent, possess excellent written and face to face communicaTtion skills and be willing to collaborate with the wider Global I.T support teams.Day to day activity includes resolving a wide variety of laptop software and hardware issues and requests, while minimizing disruption to our users.IT Technical skills:Good IT working experience in an ITIL environment at least 3-5 yearsProviding 1st and 2nd level laptop / desktop supportMonitor call management system to include continuous updating and closing of calls when resolved.Strictly meet all Service Level AgreementsAdhere to all policies and procedures as set out by the customer.Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conference Rooms/AV Support as RequiredTroubleshoot Office Software Issues: Be able to support common software issues within the Office SuiteProvide proactive support to all customers.Participate in Project based assignments when required.Participate in Hardware /OS Refresh activity adhering to strict PC refresh schedules.Document and keep processes & procedures up to date.Participate in maintenance schedule when required, log and resolve issues.Attend all Team MeetingsGood Asset management skillsSoft Skills:High customer service orientationAbility to interact and consult with others for de-escalation managementStrong team player. Autonomous & proactive working behaviourStrong motivation and willingness to learn and performFriendly and confident mannerStrong time management skillsWhat We Will Do For You
  • Competitive compensation
  • Pension scheme
  • DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
  • Perks at Work (discounts on technology, groceries, travel and more)
  • DXC incentives
Still reading? We’d love to hear from you — apply today.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology