Director, Security & Loss Prevention

• Lead the daily operation of the Security Department, safeguarding guests, employees and property premises while ensuring strict adherence to all process and procedures
• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole
• Develop and implement an annual strategic plan for the Security department, every year
• Attend and participate in other required hotel meetings and advise senior leadership and operational managers on latest security threats / concerns internally and locally
• Responsible for coordinating emergency procedures and crisis management plans, ensuring the Leadership Team and colleagues are prepared and supported during critical incidents
• Monitor and update the organization’s business continuity and disaster recovery plans, ensuring readiness for: fire safety, hurricane preparedness, crisis management and other emergency situations
• Collaborate with operational managers regarding security concerns, procedures and the prevention of incidents on the property
• Maintain accurate records of accidents, incidents and complaints, providing discussion and guidance to the appropriate department for follow-up, if required
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Assist guests regarding hotel facilities in an informative and helpful way
• Coordinate and execute strategy for security at special events or for V.I.P.s.
• Maintain all Business Continuity Plan (BCP) binders/documents and ensure periodical audits are done to check the readiness of the team
• Comply with all Corporate loss prevention safety and security management guidelines and procedures
• Serve as the first point of contact for emergency agencies, including Police, Fire and other Government departments requiring assistance or information
• Monitor CCTV for hotel buildings, outlets and off property assets
• Work closely with POMEC Team on Fire Panel operation and maintenance
• Oversee key controls, audits, key allocation and approvals
• Oversee the training of Security team and deploying security staff appropriately
• Champion safe work practices, assisting with implementing colleague security procedures, awareness programs, preventive measures and provide safety and security training to Heartists including: fire life safety, hotel evacuation, CPR/first aid and WATCH
• Serve as Chairperson of the Health & Safety Committee, guided by the Government’s Health & Safety Act, and actively promotes initiatives to enhance workplace wellness for colleagues
• Facilitate security and workplace Health and Safety orientation for new colleagues
• Periodically oversees random employee baggage and locker inspections to ensure compliance with security policies
• Monitor the hotel’s workplace culture and labour relations, with a focus on union health and overall workforce dynamics
• Manage elevator access and floor access protocols for both front and back of house elevator systems

• Other duties as assigned

• 3-5 years of hotel security management experience in a luxury hotel, resort, or a comparable environment
• Certification in CPR & First Aid required
• Computer literate in Microsoft Window applications required
• Highly responsible and reliable with the ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong interpersonal, decisive and problem-solving abilities
• Ability to work well and multi task under pressure and in a fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Bachelor’s Degree in Business Administration or Hospitality Management is an asset

Fairmont