Commercial Motor Claims Handler

• Be responsible for the day-to-day administration of claims including incoming and outgoing calls
• Handle Commercial Motor Claims classes
• Ensure claims records are complete and kept up to date
• Negotiate and obtain settlement of claims
• Liaise with clients and ensure all relevant parties such as insurers, loss adjusters etc. are informed of the progression of the claims cycle at regular intervals
• Provide Account Directors, Development Executives and/or Directors with claims management information as and when required
• Help identify cross-selling opportunities and potential gaps in client cover
• Attend and make presentations at client meetings as required
• Ensure client insurance premiums are collected
• Maintain a good working relationship with clients, colleagues, and suppliers
• Comply with regulatory requirements and company procedures
• Maintain and develop knowledge and skills through CPD
• Provide support to the Claims Supervisor
• Undertake any additional duties or assist other member of staff, as and when required by the Manager and Directors

• Experience of working within an Insurance Claims environment handling the management of the claims process, account handling would be advantageous
• Excellent communication skills both verbal and written and have a keen eye for detail
• Exceptional customer services skills with a proven track record being able to handle difficult situations and complaints
• Experience of a wide range of Insurance classes - claims including goods in transit
• Be able to work in team as on your own initiative
• Excellent administration skills and good organisational skills and experience
• Excellent IT/Systems experience, ideally have experience of using Acturis

• up to £35,000 per annum
• Parking available
• Bonus
• Auto enrolment pension
• 25 days holiday plus bank holidays

Adjusting Appointments