Framework Manager
- Somerset
- Permanent
- Full-time
- Lead the management and strategic development of key client frameworks and stakeholder relationships.
- Oversee all commercial aspects of framework agreements, including profitability, cost control, KPI delivery, and contract administration.
- Negotiate new and renewed contracts with major water industry customers and related sectors.
- Collaborate closely with operational, technical, and marketing teams to optimise account growth, service delivery, and financial performance.
- Drive and convert a pipeline of business development opportunities into invoiced revenue.
- Act as the senior commercial representative for Oneline, engaging with stakeholders at all levels.
- Lead mobilisation and implementation of new contracts, working closely with Operations and Marketing.
- Foster a high-performance culture within the commercial team, ensuring continuous improvement and accountability.
- Build and maintain strong, solution-driven relationships with customers through regular review meetings and tailored propositions.
- Managing customer action logs and coordinating service improvement processes.
- Developing and delivering customer-aligned solutions with internal stakeholders.
- Providing or coordinating the delivery of accurate, high-quality customer reporting.
- Supporting strategic framework planning and identifying areas for innovation and growth.
- Proven experience in successful framework management for business-to-business services and solutions to national organisations.
- To possess environmental and/or energy infrastructure experience is desirable.
- Proven experience managing large contracts or frameworks, ideally in the utilities or infrastructure sectors.
- Strong negotiation and relationship management skills at senior levels.
- A track record of delivering profitable growth through commercial leadership.
- The ability to drive performance, lead teams, and contribute to strategic planning.
- Flexibility to travel nationwide and work outside of normal hours when required.
- High level of organisational skills.
- Possession of a clean UK driving licence.
- Right to Work in the UK is essential.
- Enhanced maternity, paternity and adoption pay and leave.
- Company pension
- Life assurance scheme (x4 salary).
- Medicash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
- Refer a friend scheme.
- Employee assistance programme (access to GP appointments and mental health support).
- Competitive annual leave plus bank holidays.
- Training and career progression opportunities.