Fulfilment & Order Management Associate - Fanatics Collectibles

Fanatics

  • London
  • Permanent
  • Full-time
  • 6 days ago
Job Category: OperationsJob Description:We're looking for a detail-oriented and proactive Fulfilment & Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You'll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience.This is a full time role, in London, 5 days per week.Key Responsibilities:
  • Order Processing: Ensure timely and accurate processing of B2B and B2C orders via our Order Management System, coordinating closely with our 3PL and internal stakeholders.
  • SLA & KPI Monitoring: Track and manage performance, ensuring service levels are consistently met for B2C and B2B shipments. Key KPIs include accuracy and on-time dispatch.
  • Exception Handling: Monitor system and operational exceptions (e.g. address issues, stock availability, fulfilment delays), proactively flag and resolve with internal and external teams.
  • Data Accuracy: Review and validate order data across D365 and WMS platforms to ensure fulfilment alignment and accurate customer shipments.
  • Prioritization: Identify and escalate urgent or complex orders to ensure customer expectations are met, including eComm promos, HNW clients, and high-profile retail shipments.
  • Returns Support: Liaise with Customer Service and 3PL to ensure timely processing of customer returns and credit issuance.
  • Reporting: Assist in preparing daily/weekly order flow and exception dashboards. Support internal audits and performance reviews with relevant data.
  • Process Improvement: Contribute ideas and support implementation of process updates that improve accuracy, speed, and system integration across platforms.
What We're Looking For:
  • Experience in order management, logistics coordination, or supply chain support-ideally in a fast-paced B2C/B2B environment.
  • Strong attention to detail, organized and reliable under pressure.
  • Comfortable using multiple systems: experience with OMS, WMS, D365, Excel, and collaboration tools like Trello and Slack a plus.
  • Team player who thrives in cross-functional collaboration-especially with fulfilment, customer service, and commercial teams.
  • Fluent in English (spoken and written); Italian or German a plus depending on location.
  • Customer-first mindset with a bias for action and problem solving.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.Subject to applicable laws, Fanatics Collectibles may choose to run a background check.Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.

Fanatics