Switchboard Operator

• Handling a high volume of incoming calls professionally and efficiently
• Assessing and directing new client enquiries
• Logging and escalating any customer concerns
• Acting as a first point of contact and representing the firm with professionalism

• Inputting new client matters onto the case management system
• Preparing client retainer documents and onboarding materials
• Conducting conflict and AML checks
• Supporting the fee-earning team with file opening and administrative tasks

• Welcoming clients and visitors to the office
• Managing room bookings and assisting with meeting setup
• Monitoring and ordering stationery and supplies
• Maintaining a professional office environment

• Coordinating incoming/outgoing post
• Handling confidential documents with discretion
• Supporting wider administrative functions such as scanning, copying, and document collation

• GCSE Maths and English (Grade C/4 or above) or equivalent
• A strong telephone manner and communication skills
• Good organisational skills and attention to detail
• Basic IT skills (Microsoft Office: Word, Excel, Outlook)
• A team-oriented attitude and willingness to learn
• Previous experience in an office or customer service environment is advantageous

• A supportive and professional working environment
• Full training and a genuine opportunity to grow within the firm
• Flexible working options
• Company pension scheme
• Medicash health plan
• Birthday day off after 1 year of service
• Regular social events
• Clear pathway for internal progression

Clayton Legal