Business Analyst (Cantonese)
- London
- Temporary
- Full-time
- Act as a primary point of contact for telephone enquiries, handling hotline calls and providing prompt, accurate responses to a high volume of internal and external inquiries.
- Deliver daily operational and administrative support, ensuring smooth day-to-day business flow.
- Gather, analyse, and document business requirements for various strategic initiatives.
- Review and continuously improve workflows to boost efficiency and elevate the customer experience.
- Actively assist in project coordination and implementation, contributing to successful outcomes.
- Prepare clear and comprehensive user guides, process documentation, and training materials.
- Collaborate effectively with cross-functional teams to implement improvements and drive change.
- Ensure strict adherence to all internal policies, procedures, compliance requirements, and risk control guidelines.
- Demonstrate a comprehensive understanding of the bank's products and services to support customer-facing activities.
- Build and maintain customer trust through reliable, compliant, and transparent service at all touchpoints.
- Candidates MUST HAVE fluent Cantonese and English language skills. Mandarin also highly desired
- Previous experience in retail banking with strong customer service experience, particularly in a phone-based support environment, is essential.
- Comfortable working with data analysis, proficient in Excel, and possessing knowledge of basic SQL or Power BI (an advantage).
- Candidates will have an understanding of core banking processes, online banking and digital banking tools.
- An analytical mindset coupled with strong problem-solving skills.
- Excellent communication skills, both verbal and written, essential for engaging with customers and collaborating with stakeholders.
- Brilliant bonus available (discretionary)
- Fantastic pension of 12.5% non-contributory
- 28 days holiday, plus special leave (birthday, marriage, study), plus 4 hours wellbeing leave per month (equivalent to 6 days leave per year)
- Discounted gym membership and retail vouchers
- Full medical insurance for you and any dependents
- And MORE!