Service Management - Service Desk Engineer - IT1

Parkdean Resorts

  • Newcastle
  • Permanent
  • Full-time
  • 7 days ago
Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services.The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems.So, why Parkdean Resorts?Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
  • Up to 50% off holidays with us
  • 30% off park activities, food & drink
  • 25% off holidays for friends & family
  • Clear career pathways for those looking to progress
We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.What you will be doing...
  • Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat),
  • Ensure all support is logged and managed through ServiceNow.,
  • Ensure timely resolution of requests in line with agreed SLAs,
  • Ensure exceptional levels of customer service,
  • Escalate alarms from business systems via our monitoring software,
  • Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues,
  • Support the management of the Joiners, Movers, Leavers processes and configuring/building of devices.
  • Support with the build of PC’s, tablets and mobiles.
  • Support with desk / office setup as needed
  • Ensure that knowledge is shared across 1st and 2nd line
Some of the skills and experience we are looking for:
  • At least 1 year of experience in a service delivery role,
  • Experience working with ITIL or an understanding of the framework,
  • Experience of service desk functions including SLA management,
  • Proven ability to manage large volume activities, across multiple work streams,
  • Strong knowledge of Microsoft based operating systems,
  • Windows Server 2012/2016,
  • AD/Group Policy,
  • MS Office,
  • Virtual Services experience beneficial
Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.Are we the right fit for you?At Parkdean Resorts we don’t leave unforgettable moments to chance.We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at careers@parkdean-resorts.com

Parkdean Resorts