Complex Field Consultant
- Belfast
- £59,850-73,150 per year
- Permanent
- Full-time
SALARY: £59,850 - £73,150 (depending on experience)
LOCATION: Northern Ireland
HOURS: Full Time, 35 hours
WORKING PATTERN: Remote. Please note: We have sites in Halifax, Leeds and South Wales – travel to these sites to attend events and training will be necessary.Join Us at Lloyds! We'are a leading insurance business experiencing continued growth and are at a critical stage in our strategy. We're investing significantly to become a customer-focused digital leader and are seeking specialists to provide excellence for our customers when they need it most.At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.About this Opportunity:You'll support customers through various media and visit their homes to provide face-to-face support and claims management when needed most. You'll work collaboratively across the claims teams and with our suppliers to validate and determine the value of claims, arrange repairs, and manage customer expectations.Your accountabilities will include:Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Hybrid Claim Owners across your Hybrid Claims UnitDeliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action-planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controlsEfficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Hybrid Claim Owners, ensuring claims under your control are effectively action-planned and gain maximum momentum towards resolution through your involvementComplete building scoping as part of first-visit activity utilising LBG SOR, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer buildings claimsUse individual claim data to support effective management of your workload and delivery of customer purposeWork collaboratively within your Hybrid Claims Unit to drive and develop technical knowledge, customer and claim management skillsAbout Lloyds Banking Group:Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.What you'll need:Full and current driving licenceInsurance claims qualification (CII/CILA) or willingness to undertake thisBuilding/Structural qualifications (desirable for roles in our Complex team, but not essential)General insurance claims experience (2+ years) with detailed knowledge and understanding of insurance policies and claim handling philosophiesExcellent knowledge of building construction techniques, common causes of building failure/defects, and required repairsAwareness of Health and Safety requirements for site workExcellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutionsHigh degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)About working for us:Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days holiday, with bank holidays on top
- A range of wellbeing initiatives (including private Medial) and generous parental leave policies