IT Solutions Technician (Software) Level 3 - Sheffield
BT
- Sheffield
- £21,000 per year
- Permanent
- Full-time
- Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls, manage and maintain technical documentation.
- To provide technical support in line with the required quality and performance standards.
- Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear.
- Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction
- The course runs for 18 months.
- You'll spend a minimum of 20% of your time learning and studying.