Warehouse Administrator (Fluent Mandarin and English needed)
- Luton
- Permanent
- Full-time
Employment Type: Full-time, Permanent
Working Pattern: 09:00 AM to 05:30 PM (MON – FRI)
Reports To: Distribution Manager1. IntroductionWe are seeking to recruit for Mandarin speaking experienced Site Administrators to support continuous 24/7 warehouse and transport operations at a major UK Fulfilment Centre. This role is essential to maintaining operational compliance, logistical efficiency, and safety standards across all areas of the site, including third-party logistics (3PL) coordination, driver management, returns handling, and enforcement of operational procedures.2. ObjectiveThe primary objective of this recruitment is to provide full administrative coverage across day and night shifts, supporting both warehouse and transport functions. The positions can be structured as fixed or rotating shifts based on operational needs and workforce flexibility. These roles are integral to ensuring seamless site operations and supporting ongoing performance metrics.3. Role OverviewThe Site Administrator will be a key point of contact for site logistics and transport coordination, playing a pivotal role in managing administrative processes, ensuring safety compliance, and supporting real-time communication across departments.4. Key Responsibilities
- Maintain and accurately update transport logs, delivery schedules, and warehouse records.
- Coordinate daily inbound and outbound traffic with third-party logistics providers.
- Manage driver arrival and departure processes, including documentation and check-in/out procedures.
- Handle all administrative aspects of customer returns, including product verification, inspection scheduling, and system input.
- Monitor site-wide compliance with Health & Safety policies and internal operational procedures.
- Enforce site rules and standards, including access control, PPE adherence, and behavioural protocols.
- Support the Distribution Manager in compiling key performance indicators (KPIs), audit preparation, and regulatory compliance documentation.
- Speak fluent Mandarin and English
- Strong administrative background within logistics, transport, or warehouse operations
- Excellent attention to detail and the ability to manage documentation with accuracy
- Solid understanding of Health & Safety procedures in a logistics environment
- Confident communicator with the ability to liaise effectively across departments and external partners
- Comfortable working under pressure and managing multiple priorities in a fast-paced setting
- Experience in a 24/7 operational environment
- Familiarity with 3PL coordination and returns processing
- Proficient in MS Office and warehouse management systems (WMS)
- Full-time permanent role with long-term career progression
- Opportunity to work within a large-scale, international fulfilment operation
- Structured shift patterns to support work-life balance (subject to operational finalisation)
- Dynamic and supportive team environment
- Relocation of workplace from Luton – with appropriate transition planning