Client Coordinator / Administrator
Marsh McLennan
- Manchester
- Permanent
- Full-time
- The successful candidate will be responsible for providing support to the branch-based Client Advisors (CA’s) and Client Executives (CE’s), enabling them to provide a best in class client servicing experience.
- Whilst previous experience within a similar administrative role would be ideal, we would also welcome applications from entry-level candidates who have had previous work/summer/vacation experience within an office setting.
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
- Book meetings, request and collate supporting documentation/collate reports & create agendas.
- Assist in preparation of client renewal reports.
- Work on relevant actions from Pre-Renewal meeting.
- Prepare renewal documentation.
- Housekeeping of in-house systems.
- Issue ‘Summaries of Insurance’ from placement information (under direction).
- Generate invoices and invoice checking.
- Set up ‘Premium Finance’.
- Chase Policy documents from insurer and send to client.
- Send Policy checking and Digests to offshore.
- Obtain and provide claims information.
- Compose Whom It May Concern/No Claim Bonus letters.
- Ad-hoc and various other administrative duties.
- Office administration experience.
- Excellent organisational and prioritisation skills.
- Good communication skills, both written and verbal.
- Friendly and approachable disposition.
- Strong attention to detail and visual accuracy skills.
- The confidence to liaise with a number of key internal and external stakeholders and build strong working relationships.
- Self-motivated and a willingness to learn.
- Positive outlook.
- The ability to work in both a reactive and pro-active capacity.
- Competent I.T. skills (Microsoft Office).
- Previous experience within an administrative support/processing role.
- Previous insurance experience.
- A keenness to study for industry specific Insurance qualifications.