Grounds & Caretaking Contract Manager
- Dagenham, Greater London
- £62,000 per year
- Permanent
- Full-time
Location: Hybrid – Barking / Home
Salary: £50,000 - £62,000 per annum
Type: Permanent, Full-time
Recruiter: Goodman Masson (on behalf of B&D Reside)Goodman Masson is proud to be exclusively partnering with B&D Reside, a dynamic and fast-growing housing company wholly owned by the London Borough of Barking & Dagenham, in the search for a Grounds & Caretaking Contract Manager.This is an exciting opportunity for a proactive and experienced professional to play a pivotal role in shaping and delivering high-quality estate services across a growing portfolio. As part of a mission-driven organisation committed to delivering homes and communities that people are proud to live in, this role offers both purpose and progression.The Role:Reporting to the Contract and Delivery Lead, you will oversee the day-to-day management and performance of grounds maintenance and caretaking contracts. You'll ensure services are delivered to a consistently high standard – keeping communities clean, safe, and welcoming for residents.This is a key role for someone who thrives on driving contractor performance, working cross-functionally with internal teams, and making visible improvements to places people call home.Key Responsibilities:Full ownership of monthly contract performance reporting for grounds and caretaking servicesSupervision of external contractors and service providers within agreed budgets and quality standardsMonitor KPIs and identify areas for continuous improvement and service innovationLead on service-related complaints, incidents and escalations, ensuring prompt resolutionCollaborate with stakeholders to ensure resident needs and expectations are metProvide accurate financial oversight, forecasting, and cost control in partnership with the finance teamFoster a culture of customer focus and continuous resident engagementWhat We’re Looking For:Essential:Proven experience managing third-party contracts and supplier performanceStrong track record of stakeholder and contractor relationship management
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