Cisco Webex AV Engineer
- Greater London
- Permanent
- Full-time
- Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies
- Responsibilities include: Problem management, Incident management, and Change Management
- Creates accurate project specifications
- Drive proof of concepts to test new capabilities and technologies
- Management and coordination of vendor and third-party escalation support
- Provide technical input to create, maintain and implement content and standards
- Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.
- Proficient with Voice, Video and WebEx technologies
- Up to 4 years of experience with voice video and Cisco Webex platform on and off premise
- Experience with a Cisco Cloud Collaboration tools and VoIP Protocols
- Bachelors Degree in computer science, computer engineering, or equivalent work experience
- Microsoft Teams experience is a plus
- Cisco Cloud Collaboration Technologies:
- Hybrid Calendar
- WebEx App formerly known as ” WebEx Teams “
- Video Conferencing (Cisco TelePresence)
- Room OS 11
- Cloud Calling
- Control Hub Administration
- Site Service Administration
- Jabber
- VoIP Protocols such as SIP, MGCP and SCCP
- Video Devices i.e., Cisco Room Series Room OS11, Desk Pro
- Microsoft Exchange / Active Directory / Outlook/ Teams
- Analytical skills and technical knowledge to take on service problems of moderate to high complexity
- Able to decipher VoIP, Video and Webex topologies
- Scripting and automation are a plus