Job Description:Job PurposeWe are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star service delivery whilst maintaining a subtle, yet visible security presence within a prestigious development in London.This is a full-time role, working nightshifts and weekend day/nights on a rotational shift pattern as below:Week 1:Mon- offTues - offWed - 1900-0700Thurs - 1900-0700Fri - offSat- 0700-1900Sun - 0700-1900Week 2:Mon- 1900-0700Tues- 1900-0700Wed - offThurs - offFriday - 1900-0700Sat - 1900-0700Sun - 1900-0700Then reverts to week 1 etc.We offer a competitive rate of pay of £13.15 per hour and you will be entitled to 26 days holiday per annum.At Vigilant we pride ourselves in offering an exemplary welcome to our clients.Key Responsibilities· Deliver a 5–star guest experience at all times· Anticipate clients’ needs/problems before they arise and that their expectations are met and exceeded each day· Maintain a high security awareness at all times· Reception duties and Foyer Management of all visitors and guests· Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible· Proficient use of relevant communications equipment will require candidate to have good communication skills.· Issue visitor passes using agreed processes and procedures· Ensuring all H&S policies are adhered to.· Ensuring that no un-authorised persons are permitted in prohibited areas.· Lift management and directing of deliveries· Maintaining an accurate record of any incidents that occur.· Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions· Complete incident reports to a high standard and ensure these are submitted within 2 hours· Oversee and manage any emergency evacuations· Undertake patrols and inspections in accordance with management instructions.· Assist Building Management to oversee access arrangements for occupier fit-outs ensure they adhere to site rules and procedures· Ensure the reception area is kept clean and tidy providing a safe environment for all visitors· Maintain a high security awareness at all times· Complete a full detailed handover at the end of each shiftPerson Specification· Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player· Reliable and willing to work day/night shifts and any over time if required· Previous experience in a customer service/security facing role· Excellent interpersonal skills and the ability to interact with people at all levels· Smart and confident.· Ability to work independently with confidence, using own initiative as required· Look for opportunities to enhance client/visitor experience· Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail· Confidence and common sense to access and utilise expert resources when making decisions· Maintain and practice a high degree of confidentiality at all times· Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage· Have an acute sense of security awareness· Valid SIA licence preferred but not essential· 5 years of continuous work employment history without gaps and verifiable work history· Maintain and practice a high degree of confidentiality at all times· Provide support to the wider when required.
