Senior Claims Technician - West Midlands
McLarens
- West Midlands
- Permanent
- Full-time
- Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
- Working closely with Adjusters to assist with investigation and validation enquiries.
- Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
- Overseeing Adjuster caseloads when necessary during periods of leave
- Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
- Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
- Ensuring time reporting and billing is compliant with internal standards processing and systems.
- Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
- Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
- Account management support where required.
- Incoming telephone calls / resolve queries
- Invoicing
- Other ad hoc work as required.
- Previous experience in an insurance or loss adjusting environment would be beneficial but not essential.
- You must have experience in a fast-paced office and/or administration environment.
- The ability to learn and adapt to systems effectively and efficiently.
- Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
- Good working knowledge of Word and Excel
- Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
- Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
- Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
- Thrive in a high-pressured working environment.
- Be driven to meet and exceed targets.
- Flexible with regards to travel which may be required as and when.