D&IT END USER SUPPORT LEAD
- London
- Permanent
- Full-time
Location: London, UK
Job reference #: 31997
Contract type: Permanent
Language requirements: Fluent in EnglishAt Eni, we are looking for D&IT End User Support Lead within Eni Global Energy Markets in London. You will be responsible for ensuring the effective delivery of IT services to local users, with a focus on end-user support, workplace technology, and the coordination of infrastructure-related activities. This role combines technical expertise with oversight responsibilities in a centrally managed IT environment, where core services - such as cybersecurity, networking, and systems architecture - are governed by Group IT. The position operates within a high-demand trading floor environment, where technology plays a mission-critical role. It requires strong operational discipline, responsiveness, and a deep understanding of the specific needs and constraints of front-office users, as well as the underlying technology components. You will serve as the local point of contact and coordinator for infrastructure topics, collaborating with internal stakeholders, Group IT, and external service providers to ensure operational continuity, compliance, and user satisfaction.About Eni Global Energy MarketsEni is one of the leading integrated energy companies with activities in exploration, production, transport, and marketing of oil and natural gas. Eni has a market capitalisation of €66 billion and has a near €100bn turnover. It is not only a leading international upstream Company but also Europe's largest natural gas Company. In January 2021, Eni integrated its gas, power, emissions and LNG commodity trading activities into one Company, Eni Global Energy Markets (EGEM) to create a leader in the global commodities trading arena. EGEM is a leading gas player in Europe and is responsible for all of Eni's commodity trading in natural gas, power, emissions and related derivatives with offices in Brussels, London, Rome, and Singapore. The integration of the trading activities into EGEM enables Eni to capture additional business opportunities in a market which is becoming more liquid and integrated across different commodities. This integrated model has created a global centre of excellence for Eni's trading and commodities management.Main responsibilities:End-User Support
- Deliver high-quality technical support for hardware, software, and peripheral issues across Windows and Mac environments.
- Act as the escalation point for complex support tickets and ensure compliance with SLAs.
- Oversee the local IT equipment lifecycle, including procurement, deployment, inventory management, and decommissioning.
- Document and continuously improve support procedures and maintain the knowledge base.
- Monitor and coordinate the maintenance of local IT infrastructure (e.g., meeting rooms, servers, printers, network devices).
- Support office connectivity and performance in alignment with Group-managed network and systems architecture.
- Ensure compliance with global policies on patching, endpoint protection, and data management.
- Interface with Group IT teams responsible for cybersecurity, networking, and infrastructure.
- Coordinate on-site interventions with external system engineers and technology vendors (e.g., mobile providers, AV specialists).
- Act as the local lead for IT-related activities during site changes, upgrades, audits, or incidents.
- Support the local execution of group-wide IT initiatives and rollout projects.
- ITIL Foundation certification or equivalent experience in IT service management.
- Microsoft certifications (e.g., Modern Desktop, Azure Fundamentals), CompTIA Network+ or similar.
- Relevant experience in IT support, workplace services or infrastructure coordination, including leading end-user support.
- Experience with IT operations in a multinational or centrally managed environment
- Familiarity with trading floor operations.
- Proficiency in Windows OS, Microsoft 365, endpoint management tools, and networking fundamentals.
- Experience with remote support tools, asset management systems and mobile device management (MDM).
- Familiarity with cybersecurity best practices and endpoint compliance.
- Ability to manage external service providers and collaborate in a matrixed IT environment.
- Proactive, service-oriented mindset with strong communication and prioritization skills.
- Applications are only accepted through our online application system.
- Please upload your CV in English.