Technical & Business Performance Manager

QBE Insurance

  • London
  • Permanent
  • Full-time
  • 1 month ago
Primary Details Time Type: Full timeWorker Type: EmployeeAt QBE, our purpose is to enable a more resilient future.Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries?Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13, 000 people around the world.QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations. QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.With our comprehensive product offering and underwriting expertise, we can cover a wide range of business risks, helping our clients to identify them and minimise their exposure.The opportunityAs part of some changes to our European underwriting operating model we are creating a new position as Technical & Business Performance Manager, Europe. The position can be based in any of our European offices or London. This is an exciting opportunity to play an active role in shaping and supporting the strategy development of our European Branch.In this role you will support the Underwriting Director and the Product team in managing the underwriting strategy, claims, and reinsurance activities to achieve business plan objectives within a compliant framework. With coverage across Europe, across multiple lines (Property, Casualty, Financial Lines, Cyber, Marine, Sustainable Energy and Construction), this is an exciting role to join a successful, and experienced team of Underwriters.Your new roleIn conjunction with the Underwriting Director produce and ensure delivery of the annual business plan for the portfolio(s), monitor and report on progress, identify deviations, recommend remedial action and implement it to achieve business objectives. This role involves overseeing consistent business performance monitoring, reporting, and KPI management to drive operational excellence and success.Strategy and Projects
  • Deliver key projects to enhance the European Underwriting Framework
  • Be part of the Modernisation journey, ensuring sustainability in the future
  • Provide & be the Underwriting voice in several Underwriting Projects – such as Wordings, new Product Development and governance requirements.
  • Participate in key country projects that impact Underwriting.
Performance monitoring and Business plan
  • Initiate, analyse and deliver on new ideas and concepts to support the development and delivery of the business plan
  • Manage the performance monitoring of the account including retention and acquisition in line with the business plan
  • Develop pipeline monitoring
  • Consolidate the Claims and reserving positions. Actively monitor claims activity and contribute to claims reserve reviews ensuring correct methodology is followed and liaison with internal stakeholders
  • Review and recommend action from reports that: | Regularly monitor the performance of the portfolio gross and net of reinsurance | Monitor performance against the business plan | Comply with exception reporting criteria as require
  • Manage records of underwriting risks and aggregate exposures to ensure accuracy of data and effective risk management
  • Manage the effective purchase of facultative reinsurance.
  • Ensure account: | Complies with legal and regulatory requirements | Complies with internal support function requirements i.e. Actuarial, Compliance and Claims | Enables management of insurance risks | Manage the application and ensure teams awareness of the reinsurance requirements to minimize risk and to deliver business plan objectives
People
  • Support the Director & Products - organize, develop and manage the team, to ensure that the right people are secured, trained, managed, developed and motivated to achieve business needs
  • Produce training and guidance materials which support the account and embed compliance and best practice
  • Create and manage appropriate risk management tools in conjunction with the risk solutions team
About you
  • Financial and business experience
  • Senior-level contribution to financial services management
  • Ability to operate across functions, and numerous locations/territories
  • Ability to manage competing and changing priorities showing adaptability in a dynamic environment
  • Team player, results-driven and “can do” attitude
  • Written and oral communication with excellent interpersonal skills and ability to influence at all levels of the organisation
  • English working proficiency
Why QBE? At My BestAt QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( ).With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.To find out more about why you should work for QBE, visit ourAt My Best - QBE BenefitsYou are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.QBE AwardsSome of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;AXCO Global Insurance Awards 2024 Winner: Network Management of the YearInsurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber InsurerUK IT Industry Awards 2023 Winner: Green Technology Innovation of the YearWorking Dads Employer Awards 2023 Winner: Parental Policies AwardInsurance Post British Insurance Awards 2023: QBE rated as a 5-Star EmployeeYou can view all our awardsInclusion of DiversityWe are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at ourAccessibilityHere at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.ESG & SustainabilityAt QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our and read our latest Sustainability ReportWhat next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.We believe this is our moment – what if it was yours too?APPLY NOW and let’s make it happen!Skills: Analytical Thinking, Coaching for success, Communication, Critical Thinking, Influencing, Insurance Underwriting, Intentional collaboration, Managing performance, Mentorship, Navigating ambiguity, Performance Analytics, Risk Management, Stakeholder Management, Strategic Management, Strategic ThinkingHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE Insurance