Channel Account Manager
- Basingstoke, Hampshire
- Permanent
- Full-time
- Liaise between partners, customers and cross-functional internal teams to ensure timely and successful delivery of Vonage solutions according to customer need.
- Drive and manage successful sales/channel marketing campaigns and events.
- Set up and deliver product and/or service presentations and other actions to increase sales effectiveness.
- Cross-sell and up-sell based on understanding of customer and business need.
- Develop new channels beyond their immediate goals and open opportunities for Vonage and the Contact Center and Unified Communications space overall.
- Assist with and facilitate closing opportunities, sales training, field sales support and post-sale customer follow-up.
- Drive activity to enlist new agent partners for Vonage (i.e. value-added resellers, MSPs, telco agents) through cold calling, networking, referrals and telemarketing.
- Own the indirect sales process from beginning of relationship through install.
- Assist current partners with revenue generating activities, including webinars, conference calls and lunch-and-learns. Recruit new partners in your market through various sales activities, events, webinars, etc.
- Handle move, add, change and disconnect service requests; address issues escalated from fellow team members.
- Apply established metrics and dashboards to report on the effectiveness of channel marketing / sales executions, new product introductions and performance.
- Develop progress and communications project status reports for management.
- Track daily activity and monthly results, meeting assigned minimum sales quotas.
- May provide informal support to less experienced team members.
- Prior proven experience in a Channel Sales or related role.
- Evidenced experience in driving increased value to partners.
- Experience in UC/CC Solution selling.
- In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.