Receptionist/Admin
- Blackpool
- £24,465 per year
- Permanent
- Full-time
- Experience in a customer care facing environment that you can evidence within your application
- Excellent communication skills and be able to demonstrate an attention to detail
- Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
- The ability to be flexible and work between 7.30am and 6.30pm over 5 days when covering for colleagues or in times of high demand within the services
- Be reliable, professional and adaptable to excel in an ever-changing environment
- Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
- Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills, with a working knowledge of basic MS office programs such as Word / Excel and be comfortable communicating via email
- Experience of using Emis and Docman systems
- To meet and greet patients at main reception. Sign-post patients to the correct department or clinical person.
- Maintain prescriptions in an alphabetical order and ensure Pharmacies collection drivers follow practice protocol.
- Scan letters and incoming information regarding Bloomfield Medical patients onto the relevant record.
- Open and distribute incoming post.
- Record demographic data onto the Bloomfield Medical computer system including changing addresses.
- Maintain up-to date filing systems ensure notes in the correct place. Retrieve notes as and when required. Undertake searches for any missing notes.
- Undertake and assist in the organisation of the day-to-day smooth running of the service.
- Assist in the collection of data for audit, manually and using the Bloomfield Medical Centre IT system eg. age of attendees, access to GPs/HCPs.
- To undertake elements of coding and summarising as and when required using Emis and Docman systems.
- Book appointments as and when required.
- Undertake errand duties as required eg. post office for stamps and post letters
- Assist and support clients within Bloomfield Medical Centre as necessary.
- Undertake routine clerical duties eg. answering the telephone, taking messages, and filing, photocopying, and dealing with queries.
- Receive, transmit, store and retrieve information from the computer system ensuring that records are accurate and contemporaneous.
- Work with colleagues to diffuse any potentially violent incidents eg. aggressive patients.
- Inform the Practice Manager of any untoward incidents eg. falls, verbal aggression, criminal damage.
- Report sickness/absence to the Team Leader.
- Ensure waiting room is kept tidy.
- To meet and greet patients at main reception. Sign-post patients to the correct department or clinical person.
- Maintain prescriptions in an alphabetical order and ensure Pharmacies collection drivers follow practice protocol.
- Scan letters and incoming information regarding Bloomfield Medical patients onto the relevant record.
- Open and distribute incoming post.
- Record demographic data onto the Bloomfield Medical computer system including changing addresses.
- Maintain up-to date filing systems ensure notes in the correct place. Retrieve notes as and when required. Undertake searches for any missing notes.
- Undertake and assist in the organisation of the day-to-day smooth running of the service.
- Assist in the collection of data for audit, manually and using the Bloomfield Medical Centre IT system eg. age of attendees, access to GPs/HCPs.
- To undertake elements of coding and summarising as and when required using Emis and Docman systems.
- Book appointments as and when required.
- Undertake errand duties as required eg. post office for stamps and post letters
- Assist and support clients within Bloomfield Medical Centre as necessary.
- Undertake routine clerical duties eg. answering the telephone, taking messages, and filing, photocopying, and dealing with queries.
- Receive, transmit, store and retrieve information from the computer system ensuring that records are accurate and contemporaneous.
- Work with colleagues to diffuse any potentially violent incidents eg. aggressive patients.
- Inform the Practice Manager of any untoward incidents eg. falls, verbal aggression, criminal damage.
- Report sickness/absence to the Team Leader.
- Ensure waiting room is kept tidy.
- Good standard of education or experience
- NVQ Level Customer Services
- Office/Clerical experience
- Experience of working in a health care environment
- Knowledge of Coding
- Knowledge of Summarising
- Knowledge of Telephony
- Knowledge of Microsoft software
- Ability to work as a team member
- Computer literate
- Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
- Organisation and prioritising skills
- Good communication skills both written and oral
- Good Interpersonal skills
- Enthusiastic and committed
- Ability to diffuse difficult situations and deal with difficult members of the public
- Positive and confident
- Willing to participate in ongoing training
- Good standard of education or experience
- NVQ Level Customer Services
- Office/Clerical experience
- Experience of working in a health care environment
- Knowledge of Coding
- Knowledge of Summarising
- Knowledge of Telephony
- Knowledge of Microsoft software
- Ability to work as a team member
- Computer literate
- Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
- Organisation and prioritising skills
- Good communication skills both written and oral
- Good Interpersonal skills
- Enthusiastic and committed
- Ability to diffuse difficult situations and deal with difficult members of the public
- Positive and confident
- Willing to participate in ongoing training