IT Apprentice

Just IT Recruitment

  • London
  • £22,000 per year
  • Training
  • Full-time
  • 15 days ago
A long-established set of commercial barristers has need for an IT Apprentice.As part of the Business Support team, the primary focus of the role is to be responsible for 1st line IT support for barristers and staff. Some of the work may involve dealing with confidential matters which must be observed without question. Duties include: diagnosing and repairing software and hardware issues with user computers etc.Key Duties
  • Log support requests on the ticketing system. With support and supervision from Head of IT / IT Systems Engineer, you will be responsible for providing both deskside and telephone support to barristers and staff working remotely.
  • You will manage the helpdesk software to ensure that all requests and issues are logged and dealt with in a timely manner. You will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer / photocopiers.
  • Maintain user accounts across multiple service platforms, dealing with all IT queries in a prompt and efficient manner.
  • Install hardware and software on PCs and Laptops as directed.
  • Maintain the IT facilities to the meeting rooms including Teams, Zoom and telephone and video conferencing.
  • Collect and deliver IT equipment within the building. To arrange for equipment to be collected and delivered.
  • Manage the printing facilities and occasionally help with document management.
  • Be responsible for assisting both members and staff with mobile devices; primarily with email and calendar. You will also ensure that devices are up to date and secure.
Technical Specification:You will:
  • Support Microsoft Windows 10 and 11 based PCs and Microsoft Office.
  • Support Apple iPads, iPhones and Android phones.
  • Provide basic networking support for both staff and visitors.
  • Maintain user accounts based on Active Directory and Office 365.
  • Work as part of the IT team in patching and updating all user end devices.
  • Resolve basic IT problems such as: install and uninstall software on PCs and Laptops, set up mobile devices, tablets, and desk phones, build and repair standard PCs and laptops.
About youTo be an IT Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* - C, 4-9) including Maths and English.This 18-month Apprenticeship has a salary of £22,500 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.Your training will include gaining internationally recognised Level 3 IT qualifications.Skills and personal qualities required
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Strong work ethic
  • Passion for IT
Next stepsAfter the apprenticeshipOver 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.Reference code: JT1247Apply now

Just IT Recruitment