IT Apprentice
Just IT Recruitment
- London
- £22,000 per year
- Training
- Full-time
- Log support requests on the ticketing system. With support and supervision from Head of IT / IT Systems Engineer, you will be responsible for providing both deskside and telephone support to barristers and staff working remotely.
- You will manage the helpdesk software to ensure that all requests and issues are logged and dealt with in a timely manner. You will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer / photocopiers.
- Maintain user accounts across multiple service platforms, dealing with all IT queries in a prompt and efficient manner.
- Install hardware and software on PCs and Laptops as directed.
- Maintain the IT facilities to the meeting rooms including Teams, Zoom and telephone and video conferencing.
- Collect and deliver IT equipment within the building. To arrange for equipment to be collected and delivered.
- Manage the printing facilities and occasionally help with document management.
- Be responsible for assisting both members and staff with mobile devices; primarily with email and calendar. You will also ensure that devices are up to date and secure.
- Support Microsoft Windows 10 and 11 based PCs and Microsoft Office.
- Support Apple iPads, iPhones and Android phones.
- Provide basic networking support for both staff and visitors.
- Maintain user accounts based on Active Directory and Office 365.
- Work as part of the IT team in patching and updating all user end devices.
- Resolve basic IT problems such as: install and uninstall software on PCs and Laptops, set up mobile devices, tablets, and desk phones, build and repair standard PCs and laptops.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Strong work ethic
- Passion for IT