Social Media & Community Manager

Chilly's

  • North London
  • Permanent
  • Full-time
  • 16 days ago
Job DescriptionChange starts with the right community.We're looking for a Social Media & Community Manager to amplify our battle against single-use plastics. Since 2010, we've been disrupting the status quo—building a movement of urban creatives who choose reusable over throwaway culture.You won't just be posting content—you'll be cultivating a community that shares our disruptive vision and accelerating the adoption of reusable products through authentic social Since day one, our mission has remained unchanged: accelerate the adoption and everyday use of reusable products. Our community of urban creatives demand authentic brands that deliver both style and substance—from trend-driven culture enthusiasts to performance-focused achievers to design-conscious minimalists.This role is about connecting with our audience where they spend their time, building genuine relationships that drive meaningful change.Job RequirementsExperience & Skills3-5 years of social media management experience, ideally with lifestyle or design-focused brandsProven track record of building engaged communities, not just follower countsStrong understanding of our target demographic—urban creatives who value quality, design, and cultural capitalExperience working with UGC and identifying authentic brand advocatesMindset & ApproachNatural ability to spot and create shareable moments without following obvious trendsConfident communication skills that reflect our distinctive brand personalityCollaborative spirit—you understand that the best content comes from cross-functional teamworkPassion for sustainability and reusable products, but an understanding that guilt-tripping doesn't drive changeBonus PointsExperience in the lifestyle, design, or outdoor/active lifestyle sectorsKnowledge of urban creative culture and the spaces our audience frequentsBasic content creation skills (photography, video editing)Understanding of how social drives ecommerce performanceJob ResponsibilitiesWorking closely with our Senior Marketing Manager and Ecommerce team, you'll own the day-to-day management of our social presence while building a thriving community of brand advocates.This isn't a role for trend-followers. It's for someone who creates their own moments and builds genuine connections with our rebellious, design-obsessed audience. What You'll Be DrivingCommunity Building & EngagementCultivate authentic relationships with our urban creative audience across Instagram, TikTok, YouTube Shorts, and emerging platformsDrive meaningful conversations that ladder up to our mission—not just vanity metricsIdentify and nurture brand advocates within urban creative communitiesContent Creation & CurationWork with the Senior Marketing Manager to develop content briefs that reflect our disruptive, authentic, and obsessive brand personalitySource and curate user-generated content that showcases real customers using Chilly's products in their active urban lifestylesEnsure all content maintains our distinctive tone of voice—rebellious but relatable, confident but humbleChannel ManagementManage day-to-day posting, community management, and real-time engagement across all social platformsAdapt content and messaging for each platform while maintaining brand consistencyStay ahead of algorithm changes and platform best practicesCollaboration & ReportingPartner closely with the Ecommerce team on organic content that supports paid social campaignsProvide regular performance insights that connect social engagement to our broader missionWork cross-functionally with Product and Marketing teams to amplify launches and campaignsJob BenefitsThe type of person we’d like to work with:At Chilly’s, we’re united by a set of values that guide our unique way of working.They are:
  • Lead the Change - To lead the change we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them.
  • Less but Better - We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don’t.
  • Ambitiously Collaborate - We care as much about each other’s contribution as we do our own, so we support one another to grow, and we turn to one another to learn.
  • Find a Way - We don't accept "can't be done." We find solutions that others miss.
  • Consumer Obsessed - Everything we do starts and ends with understanding our consumers and delivering what they actually need.
What we offer: Chilly’s have a fantastic London office near Old Street. We believe in flexibility and value collaboration, and we currently working in a hybrid pattern, 3 days (Monday, Wednesday and Thursday) per week in our office and the rest of our week remotely.
  • Holiday: 25 days plus 1 day for your birthday
  • Generous Pension contribution
  • Bupa cash plan and Bupa healthcare
  • Life Insurance with YuLife
  • Employee discounts on all Chilly’s products
  • A range of benefits, discounts and deals through our ‘perks at work’ initiative
  • Development to support your growth with Chilly’s
  • Flexible working culture
  • Physical and mental wellbeing support

Chilly's