IT Technician
Just IT Recruitment
- London
- £25,000 per year
- Permanent
- Full-time
- Ensuring all ticket meta data is captured and entered accurately in the ticketing system to reflect the actual nature of the issue.
- Delivering exceptional service in response to requests and queries of all issues impacting our client's business
- Responding to all client e-mails, web portal requests, and phone calls in a timely and professional manner ensuring regular updates are provided
- Ticket queue management, ensuring all relevant information is captured to determine correct priority and allow smooth progression of cases
- Reacting to monitoring alerts to determine if genuine or false. Engaging with clients to investigate as appropriate.
- Reviewing scheduled maintenance windows from third parties, and ensuring relevant clients and team are updated accordingly.
- Engaging with third parties and vendors to raise, chase, and monitor cases.
- Maintaining ownership of assigned requests through to resolution, escalating either internally or externally as appropriate.
- Working as a team to ensure the shared queue is managed and assisting the other TA's with their tasks when required.
- A desire towards starting a career in IT
- Ambitious
- Communication skills
- Time management skills
- Eager to learn
- Have lived in England for at least 3 years
- Can commit to 12 weeks of learning
- Have access to a reliable internet connection with a PC/ Laptop