Customer Care Coordinator
- Lancashire
- £25,000-28,000 per year
- Permanent
- Full-time
Location: Lancashire
Salary: £25,000 - £28,000 (depending on experience)We are currently working with a client who is seeking a Customer Care Coordinator to join their growing team. This is an excellent opportunity for someone with a background in customer service or coordination who is looking to work in a dynamic and supportive environment. The role reports directly to the Customer Care Manager.The Role:
The Customer Care Coordinator will be responsible for managing communication between homeowners, site managers, maintenance operatives, and subcontractors. The successful candidate will play a key role in ensuring customer issues are captured, logged accurately, and resolved efficiently.Key Responsibilities:*Act as the main point of contact for homeowners requiring post-completion support
*Respond to customer queries and reported defects in a timely, professional manner, in line with company policies and procedures
*Liaise with internal departments such as Construction, Sales, Surveying, and Technical to ensure consistent and effective communication
*Log and track customer issues using internal systems
*Issue and monitor work orders to operatives and subcontractors through to completion
*Maintain compliance with the company's Health, Safety andamp; Environmental policies
*Perform general administrative duties as neededCandidate Requirements:*Previous experience in customer service or coordination, ideally in a fast-paced environment
*Background in the housing or construction industry is desirable but not essential
*Excellent verbal and written communication skills, with strong attention to detail
*Ability to stay calm under pressure and resolve issues efficiently
*Proficient in Microsoft Word, Excel, and Outlook
*Experience with COINS software is advantageous, though training will be providedBenefits:*Competitive salary depending on experience
*HBF bonus scheme payable after 6-month probation
*25 days holiday plus bank holidays
*Flexible working arrangements
*Contributory pension scheme
*Life cover
*Hybrid working available upon successful completion of probationIf you woul like to apply of find out more information please send an update CV to lucy.tabberer@bcuk.co.uk or call me on 07897 069154