National Account Manager

Housr

  • Manchester
  • Permanent
  • Full-time
  • 5 days ago
🏡 About usis a hyper-growth Tech startup on a mission to revolutionise student rental. We were formed after our co-founders, Harry and Ben, experienced the pain-points of renting a house while at university, and knew that there had to be a better way.As our National Account Manager, you’ll be the heartbeat of our partner agent relationships across the UK. You’ll combine commercial awareness with hands-on relationship building, problem-solving instinct, and a customer-first mindset.We're now up and running in eight UK cities and been live in the US for the last 12 months. In 2023 we were recognised by Tech Climbers as a rapidly scaling tech company, and we're currently fundraising to fuel our growth even further.Key Responsibilities
  • Partner Relationship Management Act as the go-to contact for partner agents across the UK. Build strong, trusted relationships that feel like partnerships — not transactions.
  • Contract Management Oversee the full lifecycle of partner contracts, from onboarding and training through to renewals and performance reviews.
  • Team & Process Building Help design and implement scalable account management processes and tools as the business grows.
  • Client Entertainment & Engagement Organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection.
  • Customer-Centric Problem Solving When issues arise, you own them. With a calm head and proactive mindset, you’ll do whatever it takes to resolve challenges quickly — always keeping the partner experience front and centre.
  • Account Growth Work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration.
  • Training & Support Ensure partners are confident with Housr’s systems and processes by delivering onboarding, training, and ongoing guidance.
  • Internal Accountability Advocate for the partner internally — ensuring the wider Housr team delivers on our promises and exceeds expectations.
What we're looking for:
  • Proven commercial experience in B2B Customer Success / Account Management
  • Experience working in or with fast-growth, customer-facing businesses
  • Experience with contracts, service delivery, or partner success is desirable
  • Property, tech, or PropTech industry exposure is a bonus
Travel:Regular UK travel required — you must have a full UK driving licence and access to a car💸 What we offer
  • Compensation - Genuinely Market Competitive basic salary, plus uncapped commission!
  • Holiday - 25 days off, plus bank holidays each year
  • Monthly Team Lunches - At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves
  • Company socials - A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments - we’re quite competitive!
  • Hybrid Work Policy - We’re big advocates of in-person collaboration. We’re in the office four days a week, with Thursday as a team-wide work from home day.
đź“ť Interview Process
  • First Stage - Exploratory screening call with our Talent Partner, Matt (30 mins)
  • Second Stage - Video call with our Head of Partnerships, Amar (30 mins)
  • Third Stage - We’ll set you a take home task, requiring no more than 2hrs of your time. We’ll make it fun, we promise. We’d then like you to present your task to us F2F:
  • Part 1 - A chance for you to walk through your take-home task and for us to ask questions (30 mins)
  • Part 2 - Wider ranging questions about your experiences and motivations for working at Housr, approaches to certain scenarios, working style and what you’ll bring to this role (30 mins)
  • Offer - If we think it’s a good fit, we’ll make you an offer! 🎉

Housr