Housekeeping Supervisor - Solihull

• Plan and supervise daily activities and shifts for the housekeeping team.
• Train, motivate, and develop housekeeping staff on cleaning techniques and organizational policies.
• Monitor staff performance and provide feedback, resolving any issues that arise.
• Thoroughly clean rooms, change bedding, replenish consumables
• Room turnaround is 30 minutes per room
• Inspect guest rooms, public areas, and other designated spaces to ensure high standards of cleanliness and tidiness.
• Monitor the quality of work performed by housekeeping assistants.
• Manage and maintain an adequate stock of linens, towels, toiletries, and cleaning supplies.
• Order and replenish cleaning products and other necessary items.
• Ensure the adherence to all relevant health, safety, and sanitation regulations and protocols.
• Respond to customer complaints and special requests, ensuring high levels of guest satisfaction.
• Liaise with other departments, such as maintenance and the front desk, to address issues and coordinate services.

• Previous supervisory or managerial experience in housekeeping.
• Strong leadership, organizational, and time management skills.
• Excellent communication and interpersonal abilities.
• A thorough understanding of cleaning procedures, equipment, and safety standards.
• Familiarity with budget and inventory management.
• Flexibility to work evenings, weekends, and holidays as needed.

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