Senior Consultant, Service Architect (Design) Deloitte Digital
Deloitte
- Belfast
- Permanent
- Full-time
- You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.
- Develop and maintain the service architecture for applications, products and platforms that we build and then run for our clients
- Define and document service requirements and create the service design, including service level agreements (SLAs) and service quality metrics
- Design and implement service management processes, including incident management, problem management, change management, and service level management
- Develop and maintain service catalogs and service portfolios
- Ensure compliance with industry standards and best practices for service management, such as ITIL and ISO 20000
- Collaborate with stakeholders to identify service improvement opportunities as we transition our new systems to live
- Plan for the service transition phase and be able to set criteria for operational acceptance testing and service acceptance
- Provide guidance and support to service delivery teams, including service desk, technical support, and operations teams as we transition new services to live
- Guide our clients on best practice in service models and design
- Stay up-to-date with industry trends and best practices in service management, service architecture and design
- Significant experience in service architecture, design and service transition
- Experience in designing and implementing service management processes, including incident management, problem management, change management, and service level management
- Experience in developing and maintaining service catalogs and service portfolios
- Experience in managing relationships with vendors and service providers
- Experience in service transition
- Experience in working in a managed services environment
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
- Experience in project management and delivering projects on time and within budget
- Experience in working with cross-functional teams and stakeholders
- Professional services experience including responding to bids