Customer Service Assistant - Libraries (Casual)

Wakefield Council

  • Wakefield
  • £12.85-13.05 per hour
  • Permanent
  • Full-time
  • 1 month ago
We are looking for a highly motivated individual with a strong commitment to outstanding customer service to join our library team. This role is for a Casual Customer Service Assistant - Libraries. You will play a key role in providing excellent customer experiences and supporting the library's reputation by contributing to the delivery of a wide range of library services. The main responsibility of this role is to provide cover for planned and / or unplanned staff absences and assisting with special events as needed.You will have:
  • a positive and flexible approach with the ability to travel across the district by car or public transport
  • excellent interpersonal skills
  • previous experience in a customer facing environment
  • a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
  • a calm approach when dealing with complex and stressful situations
  • the ability to engage and interact appropriately with both adults and children
  • the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
Job title Customer Service Assistant - Libraries (Casual) Job reference 243590 Date posted 16/07/2025 Application closing date 14/09/2025 Location Wakefield Salary £12.85 - £13.05 Per hour, Grade 4, Casual (Pay Award pending) Package Blank Contractual hours 0 Basis Ad-hoc Job category/type Casual/ Relief, Customer Services Attachments Job descriptionWe are looking for a highly motivated individual with a strong commitment to outstanding customer service to join our library team. This role is for a Casual Customer Service Assistant - Libraries. You will play a key role in providing excellent customer experiences and supporting the library's reputation by contributing to the delivery of a wide range of library services. The main responsibility of this role is to provide cover for planned and / or unplanned staff absences and assisting with special events as needed.You will have:
  • a positive and flexible approach with the ability to travel across the district by car or public transport
  • excellent interpersonal skills
  • previous experience in a customer facing environment
  • a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
  • a calm approach when dealing with complex and stressful situations
  • the ability to engage and interact appropriately with both adults and children
  • the ability to encourage and motivate customers to participate in activities which enhances the customer experience.

Wakefield Council