Customer Services Administrator
- Corby, Northamptonshire
- £27,000 per year
- Permanent
- Full-time
- Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
- Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
- Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
- Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.
- Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
- Proactive Thinking: You anticipate needs and take initiative to meet them.
- Strong Communication: You're persuasive, confident, and know how to build trust quickly.
- Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
- High Standards: You're motivated to exceed expectations and embrace feedback to grow.
- Resilience: You stay cool under pressure and bounce back stronger from setbacks.
- Solid experience in a fast-paced, high-demand customer service environment
- Interest in B2B relationships and logistics
- Proficiency in Microsoft Office (especially Word and Excel)
- A competitive salary
- Regular performance reviews to support your growth
- Opportunities to keep up with the latest technologies and industry trends
- Access to industry literature, internal training, and expert knowledge
- A dynamic team culture where your voice matters and your contributions count