If you are looking for jobs in Ipswich. We have a great role for a senior desktop engineer. This is a full-time permanent position, working 37.5 hours per week, Monday to Friday, 09:00-17:15. The salary is between £30,000 and £33,000. For this role, you must be willing to undergo the client’s security clearance process. This position is based onsite inNeeded for this role:Firstly, be able to deal directly with clients in a friendly and highly confident manner.Secondly, be a good troubleshooter when working with unknown hardware and software issues related to desktops, laptops, workstations, peripherals, and associated accessories.Also, be experienced in VIP support and engagement.Troubleshooting known and unknown software issues related to Windows platformsBuilding and deploying PCs, patching network points, troubleshooting printer problems, supporting standard software packages, and other general “IT” tasksProviding 'Hands and Eyes' support to other teamsProcessing documentation and knowledge base article managementUsing the onsite call management system to update and close calls to specific SLAsLastly, perform stock control and asset management, ensuring the desktops and laptops are correctly added to the database and the status is updated when applicable.Essential skills / qualifications:Firstly, knowledge of current and past Microsoft Windows operating systemsLikewise, knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune, etc.)Also, experience in Windows imaging techniques (network and local)Microsoft Active Directory and Azure Active Directory knowledgeFurthermore, remote desktop support tools and desktop/printer configurationsExcellent interpersonal and communication skillsMust be able to work independently and as part of a team.Experience and technical knowledge of IT, PC's, peripherals, and their architectureBreak Fix, IMACs, Incidents, ProjectsExperience with Ticket ManagementComfortable with liaising and working alongside third partiesFinally, display flexibility and the ability to manage your day effectively.Desirable skills / qualifications:ITIL Foundation3 - 4 years experience supporting Windows environmentWindows certificationAs an Employee you will benefit from:Flexible benefits including, private medical and health insurance, basic cover paid by employerFree eye test vouchersCompany pension schemeIncome protection after 6 months' service should you be off work due to serious illness23 days holiday rising by 1 day per year to max 25Option to purchase / sell additional holidayLife insuranceEmployee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply for jobs in Ipswich with GTS todaySearch for other career opportunities on our
