Director, Operational Excellence

• Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
• Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
• Conduct thorough root cause analysis by gathering information from operational leads and support teams.
• Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
• Develop and implement strategies to address identified operational challenges, driving continuous improvement.
• Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initatives forward. Global Kaizens, continuous improvement.
• Key driver of innovation management
• Drives and tracks global productivity/efficiency gain and cost savings efforts

• Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.
• Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx.
• Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.
• Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.

• Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.

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