Housekeeper

• Cleans all the public areas of the hotel, restaurant areas, guest toilets, stairs and corridors.
• Cleans the guest bedrooms and bathrooms, makes beds to the required standard.
• Replenishes the rooms with tea, coffee and accessories etc and tops up shower gel, soap, shower accessories etc.
• Maintains the laundry, washing, drying and folding of towels and robes.
• Keeps the housekeeping area and the hotel laundry clean and tidy.
• Undertakes regular turndown shifts.
• Cleans communal staff areas, in particular the staff canteen area and toilets - replenishes soaps, toilet rolls, mopping the floor etc.
• Takes responsibility for maintaining the Hotel staff buggies, keeping them clean and well stocked.
• Reports any maintenance issues or damage to the Head Housekeeper in a timely manner, escalating to the Estates Team as required.
• Aids reception with any guest requests that fall within the housekeeping ability to provide.
• Reads the standard operating procedures and complies with the expected hotel standards.
• Maintains a clean, tidy, organised and safe working environment at all times.
• Is presentable at all times in clean pressed uniform (if applicable), with long hair tied back. Attention to personal hygiene is also extremely important.

• Previous experience in a similar level of establishment is preferred.
• Previous guest facing experience is essential.
• Strong teamwork and communication skills to effectively collaborate with the FOH team.
• Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
• The ability to speak with guests with a smile, deal with complaints or issues and escalate to the relevant department or manager where appropriate.
• Good health and a general level of fitness is required as housekeeping is a physical role.
• Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the first instance.
• Ability to work in a busy environment and under pressure.
• Ability to work under own initiative.
• Excellent organisational skills.
• Strong sense of need for achievement of goals and success.
• High level of motivation, determination and commitment.
• To undertake additional or other duties or work as necessary to meet the needs of the business.
• A good level of English is desirable.
• Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relais & Châteaux