Returns Administrator

KPI Recruiting

  • Chesterton, Staffordshire
  • £26,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Returns AdministratorLocation: Stoke-On-TrentHours: Monday to Friday 9:00am-5:30pm (40 Hours per week)Salary: £26,000 Per annumDuration: PermanentThe role:We are working on behalf of a well-established client who is looking for someone to work closely with a variety of customer and platforms to provide consistent quality support to the Sales, Purchasing and Logistics teams to ensure high levels of efficiency, accuracy and service to maintain business productivity and reputation.Main duties:
  • Process UK and international returns accurately and within SLA timelines
  • Coordinate with the Returns team to ensure timely processing of returned items
  • Support the credit issuance process
  • Provide prompt and effective customer service and issue resolution
  • Prepare and manage commercial documentation: POs, Sales Orders, Invoices, Credit Notes, Staff Sales, and Proof of Purchase
  • Handle import/export paperwork, including courier bookings, Commercial Invoices, and FCCs
  • Serve as the main contact for carrier and courier-related queries
  • Respond to customer, supplier, and courier enquiries; provide updates and aftercare
  • Liaise with internal teams to support Sales, Purchasing, service partners, and clients
  • Manage the Advance Replacement Process
  • Lead UK carrier QBR preparation and related admin
  • Allocate and rotate stock efficiently
  • Set up products, suppliers, and customers in the system
  • Maintain accurate system records and data integrity
  • Generate regular and ad hoc reports across sales, purchasing, vendor, and logistics functions
  • Support continuous improvement initiatives and carry out ad hoc tasks as needed

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