Personal Banker
- West Midlands
- £25,000-25,500 per year
- Permanent
- Full-time
- Identify and pursue sales leads via referrals, networks, and events.
- Provide prompt, high-quality customer service via phone, email, and in-person.
- Build and maintain strong client relationships; handle queries and complaints effectively.
- Cross-sell products/services to existing customers.
- Represent the branch at business development and sales events.
- Process account openings (including NRI, postal services) and related documentation.
- Manage cash operations, remittances, and postal registers in compliance with bank policies.
- Maintain AML records, risk checks, and required reporting.
- Provide cover for other staff roles when needed.
- Carry out tasks assigned by the Area Branch Manager or senior officers.
- Must be located in the West Midlands and can travel to Wolverhampton 5 days a week
- Strong networking, sales, and interpersonal skills.
- Excellent oral/written communication.
- Proven retail sales experience.
- Ability to build rapport and understand customer needs.
- Confident in presenting products and services to varied customer profiles.
- Work closely with branch staff, BDM, Head of Sales, and Area Branch Manager.
- Engage in external visits, business events, and client meetings.