Change Manager
- United Kingdom
- Permanent
- Full-time
- After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
- Oversee and manage the end-to-end Change Enablement process, ensuring that all changes to D&T products and services are effectively planned, assessed, approved, scheduled, and implemented.
- Implement appropriate controls and governance to maintain the stability and integrity of business operations while facilitating change in a high-velocity DevOps environment.
- Define, document, and implement Standard Changes (pre-approved, low-risk changes), ensuring they are aligned with ITIL 4 practices and are continuously optimised for speed and efficiency.
- Collaborate closely with DevOps teams to align change management processes with Continuous Integration/Continuous Deployment (CI/CD) pipelines, ensuring that the change process does not hinder automation or the speed of deployment.
- Ensure the efficient and effective handling of Emergency Changes to resolve urgent incidents or risks, adhering to a defined escalation path and prioritising based on business impact.
- Strong knowledge of DevOps, high-velocity environments with an understanding of CI/CD processes and their impact on Change Enablement.
- Deep expertise in ITIL service management practices, including incident, event, asset, configuration, problem, change and release Management.
- Strong experience leading and governing change processes to ensure that changes are well-planned and executed with minimal disruption
- Solid technical knowledge of IT infrastructure, products/applications, and network operations, with a clear understanding of how these components interact, and typical technical issues that may cause unplanned disruption.
- Experience working with IT Service Management (ITSM) and DevOps tools and platforms, including ServiceNow / BMC Helix, Jira, Confluence and GitHub and with an excellent understanding and experience of Change Management module capabilities, collaboration enablers.