Import Customer Service Coordinator
Adore Recruitment
- Basildon, Essex
- £25,000-35,000 per year
- Permanent
- Full-time
- Maintain the highest operational performance and customer service.
- Develop relationships with key customers and suppliers, as well as maintaining effective communication and relationships with overseas clients.
- Prioritise your workload to ensure all deadlines are met.
- Ensure all consignments are loaded onto their systems prior to departure either manually or via EDI.
- Ensure all the relevant information and instructions has been gained from customers to complete custom clearance on imports to allow release of cargo.
- Make sure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.
- Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
- Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours.
- Assist with insurance claims in line with company procedures as and when requested by management.
- Complete weekly & month end routines as directed by your line manager.
- Ensure all Client SOP’s & SLA’s are followed at all times.
- Good Ocean freight Knowledge on Imports
- Excellent customer service skills
- Excellent communication skills
- Able to work and meet deadlines
- Implement and manage systems
- Must be a team player
- Computer literate – Ideally knowledge of Destin8 & CNS