Datacenter Technician – Inventory

Oracle

  • Newport
  • Permanent
  • Full-time
  • 8 days ago
Job Category: Information TechnologyJob Description:Responsible for effective delivery of Datacentre activities. This will include sparing/logistic support to the datacentre team, break-fix tasks, includes hardware, network, cabling and supporting installations in an Oracle Cloud Infrastructure (OCI) datacenter.
You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams. Resolving onsite logistical escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.
Provide business hours site coverage for Oracle OCI datacenter sites.Responsibilities:Effective delivery of Datacentre activities. This will include sparing/logistic support to the datacentre team, break-fix tasks, includes hardware, network, cabling and supporting installations.Works primarily at an Oracle datacenter in a “mission critical operations” environmentBusiness Hours commitment with flexibility as support on multiple sites within local region. Which means a driving license and the ability to reach the datacenter site within 60 mins is beneficial.Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations, logistic teams and 3rd parties)Understand internal customer problem and provide technical solution in timely mannerParticipate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, softwareExecute small projects on your own and work with your manager in planning and executing larger scale projects.Provide sparing/logistic support to other members of the datacentre team
  • Rack scanning
  • Audits (parts, racks, cycle counts etc)
  • RMA processing
  • Part transfers
  • Shipping and receiving parts
Preform white glove delivery escort dutiesWork within a ticket-based environment. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery in accordance with internal polices and service level agreements.Using provided tools to do proper and timely internal reporting.This is intended to be a career development role to higher technical positions within the datacentre environmentWorking as part of a multi-disciplinary team without frictionQualifications:Career Level - IC1About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle