Credit Controller

QBE Insurance

  • Chelmsford, Essex
  • Permanent
  • Full-time
  • 2 days ago
Primary Details Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to manage credit control and installment billing functions, ensuring the achievement of targets and goals. This includes performing basic Accounts Payable and/or Accounts Receivable tasks, assisting in credit control execution, monitoring installment billing, and maintaining ledgers for a portfolio of customers. Additionally, the role involves acting as a bridge between transactional activities and stakeholders, resolving complex queries, and ensuring the effectiveness and efficiency of the Credit Control unit's workflow.Credit ControllerChelmsford/Hybrid
  • Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
  • Escalating any debt or cash where they are experiencing difficulties, either internally or externally to ensure these are cleared at the earliest opportunity.
  • Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
  • Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
  • Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
  • Ensure quality and timely data capture across all processes is accurate enabling effective MI.
  • Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.
About you
  • A high level of numeracy and literacy
  • Customer service experience with good communications, negotiation and influencing skills
  • Experience using MS office applications, Word, Excel, PowerPoint
  • Good understanding and ability to analyse detailed reports.
  • Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
  • An additional language would be advantageous but not essential.
Why QBE? At My BestAt QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( ).With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.To find out more about why you should work for QBE, visit ourAt My Best - QBE BenefitsYou are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.30 days holiday a year with the option to buy up to 2 additional days.Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.To find out more visit our Reward PageQBE AwardsSome of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;AXCO Global Insurance Awards 2024 Winner: Network Management of the YearInsurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber InsurerUK IT Industry Awards 2023 Winner: Green Technology Innovation of the YearWorking Dads Employer Awards 2023 Winner: Parental Policies AwardInsurance Post British Insurance Awards 2023: QBE rated as a 5-Star EmployerYou can view all our awardsInclusion of DiversityWe are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at ourAccessibilityHere at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.ESG & SustainabilityAt QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our and read our latest Sustainability ReportWhat next?If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.We believe this is our moment – what if it was yours too?APPLY NOW and let’s make it happen!Skills: Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder ManagementHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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