Customer Service SupervisorCheltenham£30,000 DOEFull Time, Permanent – Monday – Friday (occasional Saturday’s during peak season)Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Supervisor to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.Key Responsibilities:Lead, support, and motivate a customer service teamAct as escalation point for complex queries and complaintsMonitor response times and maintain service standardsProvide direct support via phone, email, and live chatLiaise with suppliers/internal teams on order and stock issuesTrain, mentor, and develop team membersOversee payment processes and ensure customer satisfactionWhat We’re Looking For:Proven customer service experience (leadership/supervisory experience ideal)Excellent written and verbal communication skillsConfident handling escalations and solving problemsHighly organised and detail-orientedExperience in retail or e-commerce is a bonusBenefits:Generous annual leaveStaff discountCompany pensionFree on-site parkingRegular team events and socialsReady to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.COM1
