Service Delivery Manager
- Wakefield
- £30,000-35,000 per year
- Permanent
- Full-time
Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, West Yorkshire, WF2£30,000 - £35,000 & bonusThis is not just a job — it’s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front.There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations.Job Responsibilities:
- Manage a team of 3 in service delivery.
- Coordinate and manage 5 mobile engineers across the North Central region
- Schedule urgent and planned works, ensuring no delays, no excuses
- Be the first point of contact for clients — professional, positive, and proactive
- Manage strict deadlines, tight budgets, and high expectations
- Work closely with purchasing and sales teams — we are one team, one goal
- Ensure site surveys, quotations, and installations are completed on time
- Handle credit checks, supplier coordination, and subcontractor management
- Constantly reschedule resources to meet shifting priorities
- Deliver smooth project execution from start to finish
- Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch
- PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking
- Client Communication: Clear, confident, and always positive
- Commercial Awareness: Protecting and enhancing margin on every transaction
- Proven experience in reactive and planned project coordination
- Experience leading a team
- Strong organisational skills and commercial acumen
- A natural instinct for customer care