Asset Team Operative (Plumber / Multiskilled)

• Lead and manage plumbing tasks across a variety of residential properties, ensuring all installations, repairs, and refurbishments are carried out to the highest standards
• Perform plumbing and related tasks, including replacing toilets, showers, sinks, taps, waste pipes, and associated plumbing alterations
• Install and replace bathroom suites and kitchen replacements, ensuring fittings meet all safety and design specs
• Conduct minor plumbing alterations, such as adjustments to waste systems, hot water systems, and fittings
• Carry out planned maintenance and emergency repairs for residents, ensuring minimal disruption
• Provide high-quality customer service while addressing plumbing-related issues for residents, demonstrating respect and professionalism
• Manage and oversee the fitting of new bathrooms, kitchens, and appliances, ensuring all works meet relevant building codes and regulations
• Carry out inspections and assessments to identify potential issues before they escalate into larger, more expensive repairs
• Painting decorating internally and externally including communal areas (including making good surfaces of plasterwork)
• Carry out deep cleaning (steam) of communal kitchens and void flats
• Ensure compliance with all health and safety regulations, especially when working in confined / high-risk environments
• Support the completion of general maintenance tasks, including light repairs, painting, and decoration, as well as assisting in void property works
• Maintain accurate records of all work, including job completion, materials used, any follow-up actions required
• Offer emergency cover as necessary, providing support for urgent out-of-hours issues and emergency ‘make safe’ works related to job role
• Ensure all activities align with organizational values of compassion, honesty, and respect for our residents.
• To provide support services for all compliance related works (PAT testing, fob coding, fire alarm resets, timer adjustments etc)
• To work in accordance with Alpha’s Health and Safety Policy and other procedures
• To carry out non-licenced removal of asbestos containing materials and disposal to appropriated waste facility
• Provide cover as appropriate for annual leave and or sickness for assigned developments and be available on an ad hoc basis for emergency out of hour’s attendance
• Asset Management Operatives will be required from time to time to operate at all Alpha developments including overnight stay if required
• To be flexible with requirements to adapt to changes

• Educated to City and Guilds/NVQ level in plumbing or a related field

• CSCS card

• Experience of working in a housing, facilities or construction environment
• Proven experience of delivering excellent customer service

• Knowledge of legislation including Health & Safety, and all areas of building safety including asbestos, fire safety, electrical safety and legionella control
• Experience of working in the field of independent living
• Experience of supporting external contractors

• Ability to problem solveand act as an advocate for customers
• Ability to plan resources, organise & prioritise work under pressure
• Ability to manage working relationships at multiple levels
• Able to communicate complex or sensitive issues to a wide range of customers in a clear and concise manner
• Proven ability to work independently and use own initiative in challenging situations
• IT literate and proficient in Microsoft Office

• Ability to take responsibility of own training and self-development
• Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers
• Committed to equality and diversity

• Must hold a full UK driving License & have access to own car

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